Refunds & Exchanges
100% of money deposited for a session fee will be refunded to the client if the session time can be rebooked by another client. If the session time cannot be rebooked, all fees are non-refundable. Product orders can be changed up until the time they are placed with the Lab. Once an order is placed with the Lab, it cannot be stopped and we are therefore unable to refund the purchase price. If the product is defective, it will be replaced with a similar item at the same or lesser value. If the value of the replacement product is more than the original, the client will pay the difference. Defective means damaged by the Lab or in shipping. If the lab does not allow substitutions, the replacement product will be exactly the same as the original.
Changing an order
All orders can be changed up until the time they are placed with the Lab. Please be sure you have made your final decisions before we send the files to the Lab.
I only do “In Person” image reveals. There are no online galleries to view and choose from. When we meet for the image reveal, we will view them on a large screen TV so that you can see every little detail of every image. At that time, you will choose your favorites and the images you want to make into wall art.
Copying and Usage
You have the option to purchase digital files that you can use for sharing online or in email. Copying of any kind is prohibited. That includes taking a photo of your wall art and sharing it online. Your use of the purchased images is limited to social media and email. I retain all copyrights to all images and my watermark will be on all digital images. You are not allowed to cut off the watermark.
Late delivery of product or service
Products from the Lab usually take one to two weeks to be delivered to the client after the order is placed with the lab. If changes are made to the images after the reveal, it may take one to two days before the images are sent to the Lab. Sometimes things are beyond our control. In the case of unforeseen circumstances, we will notify you immediately. If the product is time sensitive such as a gift, we will provide you with a certificate that you can present to the receiver. We will also give you a $50 credit towards your next photo session or another product. Credit cannot be redeemed for cash. If you are late to a session or are not ready at the designated time, we can reschedule but no refund will be given for that session. If Frankie Benka Photography is unable to perform the session for any reason, we will reschedule.
Reshoots will only be performed if Frankie Benka Photography has technical problems with the session wherein the camera or other equipment malfunctioned and the images were not usable. In that case there would be no additional charges to the client.
Cancellations of jobs where deposit has been made
Cancellations are allowed and refunds of deposit will be given only if the session date can be rebooked.
All payment is due in full at the time of ordering.
Estimates that are over or under the actual bill
If an estimate is over the actual cost of the final product and services, a refund will be given for the overage amount. If the estimate is less than the actual cost, the client will pay the difference before the products are delivered.