Refunds & Exchanges 100% of money deposited for a session fee will be refunded to the client if the session time can be rebooked by another client. If the session time cannot be rebooked, all fees are non-refundable. Product orders can be changed up until the time they are placed with the Lab. Once an order is placed with the Lab, it cannot be stopped and we are therefore unable to refund the purchase price. If the product is defective, it will be replaced with a similar item at the same or lesser value. If the value of the replacement product is more than the original, the client will pay the difference. Defective means damaged by the Lab or in shipping. If the lab does not allow substitutions, the replacement product will be exactly the same as the original. Changing an order All orders can be changed up until the time they are placed with the Lab. Please be sure you have made your final decisions before we send the files to the Lab. Image Reveal I only do “In Person” image reveals. There are no online galleries to view and choose from. When we meet for the image reveal, we will view them on a large screen TV so that you can see every little detail of every image. At that time, you will choose your favorites and the images you want to make into wall art. Copying and Usage You have the option to purchase digital files that you can use for sharing online or in email. Copying of any kind is prohibited. That includes taking a photo of your wall art and sharing it online. Your use of the purchased images is limited to social media and email. I retain all copyrights to all images and my watermark will be on all digital images. You are not allowed to cut off the watermark. Late delivery of product or service Products from the Lab usually take one to two weeks to be delivered to the client after the order is placed with the lab. If changes are made to the images after the reveal, it may take one to two days before the images are sent to the Lab. Sometimes things are beyond our control. In the case of unforeseen circumstances, we will notify you immediately. If the product is time sensitive such as a gift, we will provide you with a certificate that you can present to the receiver. We will also give you a $50 credit towards your next photo session or another product. Credit cannot be redeemed for cash. If you are late to a session or are not ready at the designated time, we can reschedule but no refund will be given for that session. If Frankie Benka Photography is unable to perform the session for any reason, we will reschedule. Reshoots Reshoots will only be performed if Frankie Benka Photography has technical problems with the session wherein the camera or other equipment malfunctioned and the images were not usable. In that case there would be no additional charges to the client. Cancellations of jobs where deposit has been made Cancellations are allowed and refunds of deposit will be given only if the session date can be rebooked. Payment Plans All payment is due in full at the time of ordering. Estimates that are over or under the actual bill If an estimate is over the actual cost of the final product and services, a refund will be given for the overage amount. If the estimate is less than the actual cost, the client will pay the difference before the products are delivered. | ©2022 Frankie Benka. All rights reserved. TERMS AND CONDITIONS In relation to and with regards to still photography and video – your contract with Frankie Benka, includes “Personal Use Rights” which means you can use the images/videos for personal, non-transferable and commercial uses. You may place a link from the Frankie Benka Youtube channel on your personal website for viewing as long as images/video are not offered for sale and a credit to Frankie Benka Photography is included. You may also place low resolution (72dpi) copies of the images on social media websites with credit and acknowledgement to Frankie Benka Photography. No other person shall be authorized by you to use the images/video in any form whatsoever. You agree to be held personally liable for the actions of any person who receives an image/video directly, or indirectly, from you. You may not sell the image/video files or prints produced from the files whether in original form, or after any amount of alteration. No person may use the image/video files as a basis for the creation of any artworks if that artwork is to be used for any commercial purpose. No rights to these images/videos may be transferred to any other person or company, whether for profit, or as a gift. The images/video may not be displayed or printed in any commercial media, for any purpose whatsoever, without written permission from the photographer. If you have a question about any specific usage, please contact the photographer to ask for clarification or permission before proceeding with such use. Your use of frankiebenka.com or viewing of this statement indicates your acceptance of these conditions. COPYRIGHT NOTICE This copyright statement applies to all photography images and videos found on this website and any other sites found on the frankiebenka.com domain as well as the Frankie Benka YouTube Channel. Please read carefully before downloading, linking to, or printing copies for use. COPYRIGHT POLICY All work contained within this blog is ©2022 Frankie Benka unless otherwise noted and may not be copied, downloaded, blogged, distributed, or reproduced in any form without the express written consent of Frankie Benka. Failure to comply with these rules, as listed above, is illegal and will result in prompt legal action. If you wish to contact me about copyright my email is foto@frankiebenka.com. Frankie Benka asserts her moral, commercial and intellectual rights to be known as the author of the works produced. No license is given nor granted in respect of the use of any copyrighted material on this site. Any rights not expressly granted herein are reserved. Note: We vigorously pursue unauthorized use of our copyrighted materials. Those persons who wish to use the photography found on this site in a commercial fashion must receive written consent from me, Frankie Benka, prior to its commercial use. To obtain consent, interested parties should send an email to foto@frankiebenka.com. In that email the following should be addressed: Image(s) or videos you would like to use Where they will be displayed How they will be displayed Intent of its display Duration of their public viewing Any other information you feel would be useful Any commercial use of my photography without prior consent is a violation of United States and International copyright law. The act of infringing on a copyright is very serious and is punishable by fines and/or imprisonment. I have worked very hard to present you with a quality photographic experience and I kindly ask that you refrain from copying anything from the site. I ask that you do not copy any of the photographs or articles from this site for your own use (other than the terms stated above). Doing so is an infringement of United States and International copyright laws. | |